Curriculum

Working with People

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Being a leader means getting the best outcomes from your people.  Do you have the right attitude, processes and support to see your people thrive?

Marketing

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Learn the latest marketing strategies to meet organisational objectives by increasing sales and retention.


Customer Experience

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Find out why customer experience is a key driver of success for your facility.  How to improve delivery, consistency and results.

Digital Literacy

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Understanding and promoting technology to optimise customer experience and process or operational outcomes.

Communication

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Oral, written and interpersonal skills used to inform, motivate and effect change.  Consultation and engagement in and out of the organisation.

Building Business Acumen

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Understanding financial reports for informed decision making, risk management in practice, legal in practice, understanding the industry ecosystem and local markets, analyzing and using data.

Strategy and Leadership

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Aligning your leadership with organisational strategy, how to think, act and influence strategically.  Understanding culture on strategic leadership.

Driving Strategic Results

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Achievement of excellence and strategic outcomes.  Evaluate progress by reviewing data, analysing results and making informed decisions.

Facility Management

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The environment, managing capital works, facility life-cycle and using project management skills.

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“Victoria  University is delighted to be collaborating with ARV and Bon Education to  support the workforce development of the Aquatic and Recreation sector.  In particular, we are excited to be exploring the opportunity for the  ramp to gain credit towards a VU postgraduate qualification and receive  recognition as a VU Executive Certificate program.” 


Michael Clayton

Manager – Industry, Community and Sport Engagement

College of Sport and Exercise Science

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